|
CBI has the experience of providing application maintenance and
support for coast-to-coast end-users. Services include:
| • | Help Desk; |
| • | Incident management (for patches); |
| • | Problem management (for fixes); |
| • | Configuration / Operations management; |
| • | Change / Release management (for enhancement); |
| • | Build management; |
| • | Quality Assurance; and |
| • | Continuity Management; |
Maintenance / support activities are reported and reviewed regularly
with each application owner to ensure meeting server level and objectives.
CBI is also flexible enough to adapt to each application owners methodology.
|
